during a team meeting last week in philadelphia, the topic of client onboarding came up. someone from the new hires suggested we adopt a more streamlined process like what they'd seen in bank of america. it struck me how quickly that idea was embraced, even by some long-timers. there was talk about how it could improve efficiency, but it felt off to me. i watched as a couple of 20-year veterans exchanged glances. they seemed frustrated, maybe even defeated. it was like they were witnessing a piece of our culture being chipped away. i didn't say anything, but it hit hard. in that moment, i realized how deeply bank of america's influence is creeping into our day-to-day. it's hard to shake off a feeling like that. tl;dr: culture changes are happening faster than we realize