heads up, this morning by the stockroom; I opened a chat thread after taking a tough customer call and the vibe around experience felt different. I’ve already started to offer options, even if it ends up being unnecessary. I’m torn between pushing for more scope or keeping my head down until things stabilize. My team is juggling a chat thread plus day-to-day work, and the guidance keeps shifting. Has anyone seen a clear source of truth, or is it all word-of-mouth? Appreciate any perspective, even if it’s 'this is normal'