When I clocked in last Tuesday for the evening shift, it was all about getting those drive-thru times down. Management was more interested in metrics than any of us actually getting through the rush without losing our minds. - Don't expect praise unless it ties to a number. - Keep your head down and focus on your own work. - If you're in London, don't expect to hear from the owner anytime soon. - Watch out for cliques, they'll only care about their own.