A customer came in last week, furious about nails in the parking lot. I tried to explain about the designated parking area, but it didn't help. The customer was demanding to talk to a manager. I called for one, and after waiting for ten minutes, no one showed up. I ended up dealing with the situation myself, but it felt like management just didn't care. It's frustrating when HD leaves us hanging like that, especially when we're the ones facing the heat.