Middle of last week, Canfield got slammed with calls. We had one rep covering an entire shift when normally it's at least two. I stepped in to help, but even then, we couldn't keep up. Clients were waiting for service, while we juggled policies and questions. I saw one customer hang up in frustration after being on hold for over 20 minutes. It felt chaotic, and the pressure was heavy. Every call seemed like a mini-crisis, and we were all stretched thin. Looking back, I can't recall a time when we've had the right number of people on the floor during peak hours. Each week feels like we're running on fumes, and the signs of burnout are starting to show on the team. With just one or two of us working, it's tough to maintain the service quality expected at Canfield. tl;dr: staffing issues make for a stressful workload at Canfield.